1. An employee is 30 minutes late to work. The supervisor first engages the employee in casual conversation, and then raises the tardiness issue. The employee shares a new problematic child-care situation, and they discuss possible solutions. How can the manager improve these sessions in the future?
A) Send an e-mail to the employee stating that he or she must not be late in the future.
B) Address the performance issue, allowing for explanation and resolution.
C) Wait until a tardiness occurrence policy infraction happens before acting.
D) Avoid discussion of the cause and just engage in problem solving.
2. Which is an example of an action aimed at preventing the need for discipline?
A) Broadening the list of summary offenses
B) Instituting an open-door policy
C) Using oral warnings
D) Including additional steps in the disciplinary process
3. The HR function is assessing a new HR information system (HRIS). Leaders are particularly concerned about the visibility and accessibility that the system will provide to mobile workers and external business partners (e.g., recruiters). What component of the HRIS options should they examine closely?
A) Presentation tier
B) Logic tier
C) Data tier
D) Communication tier
4. The HR function in a global operation implement an employee self-service system that can provide 24/7 access. The system was purchased because its interface seemed simple and self-evident. The new process was rolled out with social media and a video presentation on the organizationƒ?ªƒ?›s intranet. Soon after the launch, HR headquarters staff find that they are spending their money returning voice mails emails from employees reporting errors in their data profiles. The experience is eroding HRƒ?ªƒ?›s image as a service provider. What should the head of HR do now?
A) Suspend the organization-wide launch and conduct a beta test in the home office.
B) Limit online availability of the system to home office hours so calls can be handled directly.
C) Scrap the existing system and search for an alternative that would produce fewer errors.
D) Give the employees time to adjust to the changed process.
5. An appliance manufacturer with global operations has invested in a new enterprise resource planning (ERP) system, with a built-in suite of HR applications. The HR management team is appreciating the way that the ERP makes data from many parts of the organization readily available to HR to assist in various planning tasks. What might limit the usefulness of all this information, however?
A) Limited formats for data stored on ERPs
B) Data privacy practices
C) How current or recent the data are
D) Team access to data on the ERP
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