SHRM-SCP People Questions - Part 16

1. An organization implements an onboarding program to reduce voluntary turnover rates that are significantly higher than benchmarked averages. Which is the best metric HR should use to assess the strategic success of the new onboarding program?

A) Questionnaire results on job satisfaction
B) Focus group results about satisfaction with orientation
C) Information gathered from exit interviews
D) Information on the performance of new hires



2. Which type of learning program would best suit an organization where employees at all levels expect to be able to access training anywhere and anytime, across varied formats?

A) Developmental activities model
B) 'Pull' learning model
C) 'Push' learning model
D) 70-20-10 mode



3. A 'pull' training model allows employees to access training anywhere and may feature content in various formats, accessible from work computers, personal computers, and mobile devices. A 'push' training model is more rigid and works well for required training, such as compliance training, but wouldn't be broadly suitable for the organization. The 70-20-10 model refers to manager development, and although it may be applied to employees generally, it features a relatively small percentage of learning that is accessible on demand (10% coursework and training compared to 70% challenging assignments and 20% developmental relationships). Developmental activities have a long-term focus on preparing for future responsibilities, but the term does?ÿdo not refer to the method by which employees access or consume the materials. A company is interested in enhancing organizational knowledge retention while providing an opportunity for 'boomerang' employees to reconnect with the company following amicable departures. Which knowledge retention system would best fit the needs of the company?

A) Communities of practice
B) Learning management system
C) Alumni network
D) Mentoring



4. In Peter Senge's?ÿThe Fifth Discipline, which discipline discusses our deeply ingrained assumptions that influence how we understand the world and how we take action?

A) Systems thinking
B) Personal mastery
C) Mental models
D) Shared vision



5. An HR VP is looking to drive the organization to improve as a learning organization. How can the HR VP help create a culture that supports organizational learning?

A) Focus on instituting quality and continuous improvement to drive the organization moving forward.?ÿ
B) Focus on constraining creativity and channeling it toward strongly defined organizational learning goals.
C) Create a program to set aside a week per year for all organizational learning to take place, separate from typical work activities.
D) Reward group learning and minimize individual learning, so that there are not disparate levels of learning among employees.