[App] SHRM-CP Offline Exam on All PC version 2025 - 1000 + Question
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SHRM-SCP People Questions - Part 17
1. A global organization invests heavily in learning and development. It has country-specific learning and development departments, each creating its own programs, all of which seem highly successful. However, the HR VP notices that training issues common to certain countries do not appear to affect other countries. Which of the following likely represents the cause of the discrepancy?
A) The organization focusing on each individual part of the?ÿlearning and development?ÿsystem instead of the global system
B) The organization failing to make learning and development a core competency across all of its global channels
C) The organization failing to make learning and development?ÿa cornerstone strategy and failing to regularly reinvent itself
D) Key decision makers within the organization failing to think and act globally, creating discrepancies in resource allocations between divisions
2. Training and Development Which type of needs analysis should a training director undertake to identify gaps between actual and desired transactional output in a customer service call center?
A) Department
B) Individual
C) Organization
D) Task
3. Which is the best way to gather training needs information about customer service problems in an onshoring location?
A) Form an advisory committee consisting of training and operations managers.
B) Review employee records to define past customer service problems.
C) Conduct a series of focus groups with customer service representatives.
D) Have customer service representatives complete training questionnaires.
4. HR has created instant feedback surveys to gauge employees' responses to a set of diversity awareness training sessions. Which type of measure do these represent?
A) Learning
B) Reaction
C) Behavior
D) Results
5. The director of HR has created a training program that allows learners to participate in a live crisis management simulation. Which adult learning style does this support?
A) Kinesthetic
B) Gustatory
C) Auditory
D) Visual
A) The organization focusing on each individual part of the?ÿlearning and development?ÿsystem instead of the global system
B) The organization failing to make learning and development a core competency across all of its global channels
C) The organization failing to make learning and development?ÿa cornerstone strategy and failing to regularly reinvent itself
D) Key decision makers within the organization failing to think and act globally, creating discrepancies in resource allocations between divisions
2. Training and Development Which type of needs analysis should a training director undertake to identify gaps between actual and desired transactional output in a customer service call center?
A) Department
B) Individual
C) Organization
D) Task
3. Which is the best way to gather training needs information about customer service problems in an onshoring location?
A) Form an advisory committee consisting of training and operations managers.
B) Review employee records to define past customer service problems.
C) Conduct a series of focus groups with customer service representatives.
D) Have customer service representatives complete training questionnaires.
4. HR has created instant feedback surveys to gauge employees' responses to a set of diversity awareness training sessions. Which type of measure do these represent?
A) Learning
B) Reaction
C) Behavior
D) Results
5. The director of HR has created a training program that allows learners to participate in a live crisis management simulation. Which adult learning style does this support?
A) Kinesthetic
B) Gustatory
C) Auditory
D) Visual
1. Right Answer: A
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2. Right Answer: D
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3. Right Answer: C
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4. Right Answer: B
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5. Right Answer: A
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Explanation: You can write comment
2. Right Answer: D
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3. Right Answer: C
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4. Right Answer: B
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5. Right Answer: A
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shrm shrmcp shrm-scp shrmscp shrm-cp Human resource management Organizational behavior Talent acquisition Performance management Compensation and benefits Employee relations Training and development Diversity and inclusion Legal and ethical considerations HR metrics and analytics Strategic planning Change management HR technology Workforce planning Labor relations Employment law Recruitment and selection Career development0 Comments
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