APHR Certification Exam Questions 2023 - Day 19

1. an organizational design that separates customer service and production (an organization that has two parts - one part that focuses on the customers and the market (front) and one part that develops products and services (back))

A) zero-based budgeting
B) mission statement
C) front-back format
D) industrial relations



2. the steps taken from initial planning through customer support (process of planning, implementing, and controlling operations, which begins with acquiring raw materials and continues to customer delivery and support)

A) industrial relations
B) organizational structure
C) uncertainty avoidance
D) supply chain management (SCM)



3. temporary or permanent layoffs (due to lack of funding or change in work requirements)

A) key performance indicator (KPI)
B) redundancies
C) cost-benefit analysis (CBA)
D) reduction in force (RIF)



4. an agreement to oversee a project or operations

A) management contract
B) joint venture
C) matrix structure
D) strategic alliance



5. the ability to move from one place to another (employees and families move from one location to another)

A) manpower
B) mobility
C) subsidiary
D) work unit