1. Which alternative staffing arrangement meets the needs of an organization that is experiencing turnover in professional service positions due to employees desiring to work fewer hours?

A) Contract workers
B) Seasonal workers
C) Job sharing
D) On-call workers



2. Which statement best describes a productive knowledge management system?

A) Supporting new product development and creation of organizational policies
B) Implementing changes and committing to employee development
C) Sharing of organizational learning and reducing knowledge loss
D) Acquiring knowledge from outside sources to solve problems



3. What is the first step in developing a knowledge management system?

A) Separating collections from connections
B) Choosing the technology
C) Inventorying knowledge assets
D) Monitoring both the formal and informal knowledge management systems



4. Staff have been reluctant to share on-the-job experiences with coworkers. HR wants to update all job descriptions to reflect the expectation that this should take place. How can HR assess that this change has been successfully implemented?

A) Performance evaluations
B) Meeting attendance
C) Peer evaluations
D) Management rewards distributed



5. What activity is necessary for successfully implementing a knowledge management system?

A) Establishing a 24-hour help line
B) Identifying situations in which knowledge is lost or underused
C) Deleting unnecessary knowledge from the database
D) Writing an article for the company newsletter



6. Which technology has the primary mission of sharing information in meaningful ways to augment employee performance?

A) Project management systems
B) Knowledge management systems
C) Talent management systems
D) Human resource information systems



7. Which is a core labor standard of the International Labour Organization?

A) Prohibition of forced military service
B) Workers' right to strike
C) Age limits for hazardous work
D) Guaranteed address of worker grievances



8. What is a best practice as it relates to an organization's employee handbook?

A) Reviewing the handbook to ensure that expectations are realistic and enforceable
B) Ensuring that the handbook is in compliance with the home country's employment law
C) Posting the handbook on the organization's website, with periodic updates as needed
D) Focusing on detailed job-related procedures and rules written in unambiguous language



9. An employee has a small online business selling a sauce made from the employer's copyrighted recipe. The company handbook forbids any employee from disclosing the employer's proprietary information. What can the employer do?

A) Demand the employee cease the activity and terminate employment.  
B) Request that the employee credit the company's original recipe.
C) Ignore the activity because its very small scale makes a legal response impractical.
D) Do nothing because the employee is covered by a collective bargaining agreement.



10. What is the correct term for the right of an individual worker to unite with other workers to promote desired employment conditions as a group?

A) Due process
B) Collective bargaining
C) Freedom of association
D) Codetermination