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SHRM-CP Certification Exam Questions 2023 - Day 43
1. What is the implication to the HR function of the increased use of applicant tracking systems (ATS)?
A) Better-quality applicants who will succeed in the positions they enter
B) Decreased loyalty to employer and lower retention rates
C) Increased time to hiring because of the amount of data
D) Greater ease in measuring the effectiveness and efficiency of the recruitment process
2. Which best describes the impact of manager self-service technologies on internal HR?
A) Increasing the potential for discrimination claims
B) Requiring more monitoring to ensure compliance
C) Eliminating time-consuming duties for HR managers
D) Diminishing the value of internal HR professionals
3. An organization is large and decentralized. It contains many operations that must communicate with each other. Leadership wants to be able to make more informed strategic decisions more quickly. Which issue is most directly related to these needs?
A) Dashboard presentation of key performance indicators
B) Security from outside hacking
C) Integrated data access and analysis
D) Time-saving automation of processes
4. How has the cloud repositioned HR software?
A) As a service to be licensed
B) As a product to be licensed
C) As a service to be consumed
D) As a product to be managed
5. What is one of the benefits an organization receives from havingΒ information systems that are scalable?
A) More rapid response to customer requests for service
B) Support for business continuity goals
C) Shorter learning curves for non-technical staff
D) Less waste and better use of investments
6. Which component in an information system enables operations?
A) Data tier
B) Logic tier
C) Presentation tier
D) Communications tier
7. Which is an advantage of a best-of-breed (BOB) HRIS solution over an integrated solution?
A) A BOB solution provides greater ease of integrating data from multiple HR functions.
B) A BOB solution reduces the complexity of vendor management, because there is only one vendor.
C) A BOB solution provides quicker implementation because the system is simpler and affects fewer employees
D) A BOB solution features a common look and feel across applications, making learning and transitions easier.
8. To capitalize on innovation and collaboration, HR mustΒ balance certain issues. Which are the most challenging?
A) Text and video
B) Openness and security
C) Home country and global
D) Competing stakeholders
9. IT Purchasing Process An HR function has purchased applicant tracking software that allows external recruiters to access certain areas of the organization's information system. Throughout the purchasing process, HR has excluded the IT function. What is a possible outcome?
A) The vendor will refuse to implement theΒ new system.
B) The applicant tracking system will not meet the HR organization's needs.
C) IT refuses to allow the software to be loaded into the system.
D) The applicant tracking system will not work properly.
10. Which is a challengeΒ when followingΒ a best-of-breed HRIS purchasing strategy?
A) Working with multiple vendors
B) IntegratingΒ data and technological infrastructure
C) Having a common interface across applications
D) AcceptingΒ increased access to data by employees
A) Better-quality applicants who will succeed in the positions they enter
B) Decreased loyalty to employer and lower retention rates
C) Increased time to hiring because of the amount of data
D) Greater ease in measuring the effectiveness and efficiency of the recruitment process
2. Which best describes the impact of manager self-service technologies on internal HR?
A) Increasing the potential for discrimination claims
B) Requiring more monitoring to ensure compliance
C) Eliminating time-consuming duties for HR managers
D) Diminishing the value of internal HR professionals
3. An organization is large and decentralized. It contains many operations that must communicate with each other. Leadership wants to be able to make more informed strategic decisions more quickly. Which issue is most directly related to these needs?
A) Dashboard presentation of key performance indicators
B) Security from outside hacking
C) Integrated data access and analysis
D) Time-saving automation of processes
4. How has the cloud repositioned HR software?
A) As a service to be licensed
B) As a product to be licensed
C) As a service to be consumed
D) As a product to be managed
5. What is one of the benefits an organization receives from havingΒ information systems that are scalable?
A) More rapid response to customer requests for service
B) Support for business continuity goals
C) Shorter learning curves for non-technical staff
D) Less waste and better use of investments
6. Which component in an information system enables operations?
A) Data tier
B) Logic tier
C) Presentation tier
D) Communications tier
7. Which is an advantage of a best-of-breed (BOB) HRIS solution over an integrated solution?
A) A BOB solution provides greater ease of integrating data from multiple HR functions.
B) A BOB solution reduces the complexity of vendor management, because there is only one vendor.
C) A BOB solution provides quicker implementation because the system is simpler and affects fewer employees
D) A BOB solution features a common look and feel across applications, making learning and transitions easier.
8. To capitalize on innovation and collaboration, HR mustΒ balance certain issues. Which are the most challenging?
A) Text and video
B) Openness and security
C) Home country and global
D) Competing stakeholders
9. IT Purchasing Process An HR function has purchased applicant tracking software that allows external recruiters to access certain areas of the organization's information system. Throughout the purchasing process, HR has excluded the IT function. What is a possible outcome?
A) The vendor will refuse to implement theΒ new system.
B) The applicant tracking system will not meet the HR organization's needs.
C) IT refuses to allow the software to be loaded into the system.
D) The applicant tracking system will not work properly.
10. Which is a challengeΒ when followingΒ a best-of-breed HRIS purchasing strategy?
A) Working with multiple vendors
B) IntegratingΒ data and technological infrastructure
C) Having a common interface across applications
D) AcceptingΒ increased access to data by employees
1. Right Answer: D
Explanation: An ATS collects and stores data about all stages of the recruitment and hiring process, which allows better control over the process but also more opportunities to measure the effectiveness and efficiency of the process.
2. Right Answer: C
Explanation: Self-service technologies provide employees and employers alike with around-the-clock access to benefit information. Typically, participants can enroll in benefits and access and update benefit, dependent, and beneficiary information online. Participants can also access benefit forms and documents and other helpful information such as frequently asked questions. Depending on customized system features, HR managers are typically able to review and edit benefit and HR data, make changes as they occur, communicate easily with employees, monitor file transfers, and review reports onlineβall time-saving tasks that have great potential to reduce HR workload
3. Right Answer: C
Explanation: The issue of integration would be meaningful to an organization with many interrelatedΒ parts. An integrated information system would allow functions throughout the organization to access the same data in a timely manner and analyze it to gain insight and test solutions.
4. Right Answer: C
Explanation: The cloud repositions software as a service to be consumed. Software is migrating away from being sold or licensed as a complete singular product and moving toward a subscription service.
5. Right Answer: D
Explanation: Scalability refers to the ease with which a system can respond to changes in demand. When a system is scalable, it is inherently less wasteful; technology does not sit idle while waiting for an increase in demand for service or as a result of decreased demand. System size must balance efficiency and service; in the interests of efficiency, response time may diminish slightly. Scalability does not affect business continuity, the ability of an operation to resume function after an interruption. Learning time is affected more by screen and operation designs that are more intuitive for users.
6. Right Answer: B
Explanation: The logic tier contains the applications that use information in the data tier (databases, stored data) to perform operations (e.g., applicant tracking software, project management systems).
7. Right Answer: C
Explanation: BOB solutions provide quicker implementation because they are simpler and affect fewer employees. The other advantages listed apply to integrated solutions rather than BOB.
8. Right Answer: B
Explanation: For effective information management, a balance must be struck between openness, in the form of easy access to a large amount of information,Β and the security of that information from those who would misuse it.
9. Right Answer: C
Explanation: HR's approach to this project does not recognize IT's responsibilities and needs. IT may refuse to allow the system to be installed on a shared system out of concern for security and incompatibilities or because they cannot estimate the demand the additional technology will have on IT's support resources.
10. Right Answer: A
Explanation: Organizations that implement a best-of-breed (BOB) strategy pick the best applications for each HR functional area, working with one or more vendors. For example, the organization might use a recruiting solution from one vendor and a payroll system from another. Increased access for many users (such as employees, managers, health insurers, workers' compensation carriers, senior executives, job applicants, and regulatory agencies)Β may apply to BOB or integrated solutions. The other choices here are characteristics of integrated solutions.
Explanation: An ATS collects and stores data about all stages of the recruitment and hiring process, which allows better control over the process but also more opportunities to measure the effectiveness and efficiency of the process.
2. Right Answer: C
Explanation: Self-service technologies provide employees and employers alike with around-the-clock access to benefit information. Typically, participants can enroll in benefits and access and update benefit, dependent, and beneficiary information online. Participants can also access benefit forms and documents and other helpful information such as frequently asked questions. Depending on customized system features, HR managers are typically able to review and edit benefit and HR data, make changes as they occur, communicate easily with employees, monitor file transfers, and review reports onlineβall time-saving tasks that have great potential to reduce HR workload
3. Right Answer: C
Explanation: The issue of integration would be meaningful to an organization with many interrelatedΒ parts. An integrated information system would allow functions throughout the organization to access the same data in a timely manner and analyze it to gain insight and test solutions.
4. Right Answer: C
Explanation: The cloud repositions software as a service to be consumed. Software is migrating away from being sold or licensed as a complete singular product and moving toward a subscription service.
5. Right Answer: D
Explanation: Scalability refers to the ease with which a system can respond to changes in demand. When a system is scalable, it is inherently less wasteful; technology does not sit idle while waiting for an increase in demand for service or as a result of decreased demand. System size must balance efficiency and service; in the interests of efficiency, response time may diminish slightly. Scalability does not affect business continuity, the ability of an operation to resume function after an interruption. Learning time is affected more by screen and operation designs that are more intuitive for users.
6. Right Answer: B
Explanation: The logic tier contains the applications that use information in the data tier (databases, stored data) to perform operations (e.g., applicant tracking software, project management systems).
7. Right Answer: C
Explanation: BOB solutions provide quicker implementation because they are simpler and affect fewer employees. The other advantages listed apply to integrated solutions rather than BOB.
8. Right Answer: B
Explanation: For effective information management, a balance must be struck between openness, in the form of easy access to a large amount of information,Β and the security of that information from those who would misuse it.
9. Right Answer: C
Explanation: HR's approach to this project does not recognize IT's responsibilities and needs. IT may refuse to allow the system to be installed on a shared system out of concern for security and incompatibilities or because they cannot estimate the demand the additional technology will have on IT's support resources.
10. Right Answer: A
Explanation: Organizations that implement a best-of-breed (BOB) strategy pick the best applications for each HR functional area, working with one or more vendors. For example, the organization might use a recruiting solution from one vendor and a payroll system from another. Increased access for many users (such as employees, managers, health insurers, workers' compensation carriers, senior executives, job applicants, and regulatory agencies)Β may apply to BOB or integrated solutions. The other choices here are characteristics of integrated solutions.
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