1. New leadership is in place at a large retailer, resulting in a business unit undergoing a detailed review of its support of the organizational strategy. It has been identified that the benefit offerings are not reflective of the organization's total rewards philosophy and that many benefits overlap, creating inefficiencies. Which action should be taken first by HR take to remedy the situation?

A) Instituting cost-containment strategies to reduce organizational costs
B) Polling employees, asking which benefits do not have value
C) Conducting a utilization review of all benefits
D) Creating a cost analysis and dropping the most expensive benefit



2. When conducting a benefits needs assessment, what is the next step HR should take after analyzing the design and utilization data for all benefit plans?

A) Compare organizational needs, employee needs, and current benefit offerings.
B) Review the organization's total rewards philosophy, compensation approach, and related objectives.
C) Review the organizational strategy to align with the current benefits offered.
D) Analyze the current and projected demographics of the organization's workforce.



3. Which component of a total rewards system should an organization consider as an indirect benefit to employees?

A) Life insurance
B) Competitive salary
C) Yearly bonus
D) Commissions



4. To better meet the growing need for new parents to balance work with family, which program should HR include as part of the organization's employee benefits?

A) Unlimited unpaid leave
B) Employee assistance program
C) Automatic increased vacation time
D) Flexible work schedules



5. When creating a benefits program, which key legal factor does the HR benefits leader need to keep in mind?

A) What government-regulated programs are provided
B) How much paid time off the organization offers
C) Types of involuntary termination severance packages
D) Public, national, and bank holidays



6. Which method best determines recruiting effectiveness?

A) Administering employee surveys
B) Analyzing yield ratios
C) Reviewing industry data
D) Conducting a needs assessment



7. Which is a significant factor that an HR professional must consider when using a website to recruit for a global enterprise?

A) Having a universal URL
B) Consumer brand
C) Technology platform
D) Data privacy regulations



8. Talent Selection Process During an interview, when is it appropriate to ask a candidate about prior project outcomes that were unsuccessful?

A) When the candidate does not list accomplishments
B) When the candidate is interviewing for a management position
C) When assessing the candidate's ability to learn from previous experiences
D) When the interview with the candidate is unstructured in format



9. In an assessment center, a candidate is asked to handle a hypothetical situation dealing with typical job-related challenges. Which selection tool is being used?

A) Test
B) Skill review
C) Work sample
D) Simulation



10. As part of screening interviews, recruiters use an interview style that focuses on how applicants handled real life situations in the past as a way to qualify them for their openings. What type of interview technique is being used?

A) Nondirective
B) Behavioral
C) Experiential
D) Patterned