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SHRM-CP Certification Exam Questions 2023 - Part 13
1. What are two popular search tools to find peer-reviewed, evidence-based research?
A) CNN and FOX
B) People Quest and People Soft
C) Google Scholar and PubMed
D) Medline and Yahoo News
2. What is the purpose of root cause analysis?
A) To determine how to allocate fixed funds within an organization
B) To determine the best source of external funding
C) To determine the foundation level reason as to why an overarching issue is occurring
D) To determine the exact employee that caused an error during a process
3. Each fiscal quarter within a fiscal year is an example of which of the following?
A) A milestone
B) Bonus assessment period
C) Benchmarking
D) Calendar divides
4. What is one way to build credibility as an HR expert?l. Pursue a Master's degree in Human Resources from an accredited universityll. Take online personality surveys, such as Myers-Briggs, to determine your strengthslll. Earn nationally recognized certifications in the fieldlV. Attend workshops and share key takeaways with your organization
A) l, ll, and lll
B) All of the above
C) l, lll, and lV
D) l, ll, and lV
5. Ray and nash report to team leader, Dan, who is regularly out of the office. Dan takes up to a week to respond to their emails, and his phone usually goes straight to voicemail. Dan is always in the office on Tuesday which is when he checks in with Ray and Nash and answers any questions of theirs. What is a clear obstacle in this team dynamic?
A) Dan only has two reports
B) Dan does not suport a reliable communication channel
C) Ray and Nash have to share a single office
D) Dan answers Ray's and Nash's questions together instead of individually
A) CNN and FOX
B) People Quest and People Soft
C) Google Scholar and PubMed
D) Medline and Yahoo News
2. What is the purpose of root cause analysis?
A) To determine how to allocate fixed funds within an organization
B) To determine the best source of external funding
C) To determine the foundation level reason as to why an overarching issue is occurring
D) To determine the exact employee that caused an error during a process
3. Each fiscal quarter within a fiscal year is an example of which of the following?
A) A milestone
B) Bonus assessment period
C) Benchmarking
D) Calendar divides
4. What is one way to build credibility as an HR expert?l. Pursue a Master's degree in Human Resources from an accredited universityll. Take online personality surveys, such as Myers-Briggs, to determine your strengthslll. Earn nationally recognized certifications in the fieldlV. Attend workshops and share key takeaways with your organization
A) l, ll, and lll
B) All of the above
C) l, lll, and lV
D) l, ll, and lV
5. Ray and nash report to team leader, Dan, who is regularly out of the office. Dan takes up to a week to respond to their emails, and his phone usually goes straight to voicemail. Dan is always in the office on Tuesday which is when he checks in with Ray and Nash and answers any questions of theirs. What is a clear obstacle in this team dynamic?
A) Dan only has two reports
B) Dan does not suport a reliable communication channel
C) Ray and Nash have to share a single office
D) Dan answers Ray's and Nash's questions together instead of individually
1. Right Answer: C
Explanation: Google Scholar pulls all scholarly research through Google's search engine, and PubMed provides access to a wide range of legitimate medical, health, and life (including HR topics) research
2. Right Answer: C
Explanation: A root cause analysis is a systematic review of a larger issue that is broken down into smaller issues to determine the single 'root cause' behind the larger issue. The root cause analysis aims to resolve the root cause to have a positive domino effect on larger issues.
3. Right Answer: A
Explanation: Milestones are progressive periods by which certain business activities are expected to be completed.
4. Right Answer: C
Explanation: Taking online surveys like Myers-Briggs to determine one's personal strength is not a way to build professional credibility. Such inventories can be helpful, in certain circumstances, if administered to job candidates to determine the most appropriate fit given the job responsibilities
5. Right Answer: B
Explanation: As a leader, Dan should be more accessible to his employees, either through faster email response or through a cellphone that is answered. A single weekly meeting is not sufficient to check in with a team, especially if an urgent issue arises.
Explanation: Google Scholar pulls all scholarly research through Google's search engine, and PubMed provides access to a wide range of legitimate medical, health, and life (including HR topics) research
2. Right Answer: C
Explanation: A root cause analysis is a systematic review of a larger issue that is broken down into smaller issues to determine the single 'root cause' behind the larger issue. The root cause analysis aims to resolve the root cause to have a positive domino effect on larger issues.
3. Right Answer: A
Explanation: Milestones are progressive periods by which certain business activities are expected to be completed.
4. Right Answer: C
Explanation: Taking online surveys like Myers-Briggs to determine one's personal strength is not a way to build professional credibility. Such inventories can be helpful, in certain circumstances, if administered to job candidates to determine the most appropriate fit given the job responsibilities
5. Right Answer: B
Explanation: As a leader, Dan should be more accessible to his employees, either through faster email response or through a cellphone that is answered. A single weekly meeting is not sufficient to check in with a team, especially if an urgent issue arises.
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