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SHRM-CP Certification Exam Questions 2023 - Part 14

Jenny Clarke

Sat, 29 Aug 2026

SHRM-CP Certification Exam Questions 2023 - Part 14

1. Which components of a SWOT matrix examine influences that are external to the organization?

A) Opportunities and threats
B) Strengths and opportunities
C) Weaknesses and threats
D) Strengths and weaknesses



2. Mila is in the planning stages of an HR initiative that focuses on providing a catered healthy lunch to all employees each Monday. What is something she should focus on during the planning stage?l. Developing a SMART goal to determine why she wants to pursue this initiative and she will know if it is successfulll. Identifying stakeholders and gathering the opinions on meal types and the value of this initiativelll.Surveying employees who attended about how they enjoyed the food servedlV.Creating a budget proposal

A) All of the above
B) l, ll, and lV
C) l and ll
D) l, ll, and lll



3. Which of the following data collection methods require the facilitation of a skilled facilitator?

A) Online surveys
B) Focus groups
C) Classroom training
D) Paper surveys



4. Jenny is an introverted individual who works best alone and behind the scenes. She is hired by a small firm to do data analysis and scientific report writing, two tasks she loves and excel's at. She enjoyed the first week and received a great deal of praise from her colleagues and manager. However, a staffing change causes the firm to give her additional responsibilities, including organizing large team-building and training events. Jenny struggled with these responsibilities and after her 30 probationary period, the firm decided to let her go. What was the probable reason for Jenny's termination?

A) Jenny is not a team player
B) Jenny is not smart enough to work at the firm
C) Jenny was not a good fit with her new responsibilities
D) Jenny has poor work ethic



5. What is the process of benchmarking?

A) Using chalk or other removable material to mark propsoed specifications on a prototype
B) Holding a back up candidate for a position incase a primary candidate rejects the job offer
C) Using statistics to make decisions
D) Comparing an organizations initiatives or outcomes against competition and/or industry standards



1. Right Answer: A
Explanation: Opportunities (helpful) and threats (harmful) refer to assets and liabilities that occur outside an organization that is likely to affect the organization, Opportunities include things like an influx of skilled workers moving to the area that serves as a talent pool for the organization. Threats include things like natural disasters that shut down the organization for an extended period of time or an in-home automation service that makes the organization's services redundant. The most recent example of this could be the Covid-19 pandemic.

2. Right Answer: B
Explanation: These are all tasks that should occur during the planning stage of this initiative. Surveying employees who attended to inquire about how they enjoyed the food would be part of the evaluation stage, not the planning stage.

3. Right Answer: B
Explanation: Focus groups utilize a facilitator who guides high-level, tailored discussions about a specific topic between a group of identified stakeholders. Surveys may require an administrator but are not a facilitated method of data collection. Classroom training is not a method of data collection.

4. Right Answer: C
Explanation: Ensuring that employees are a good fit with their job duties is a crucial component of job and employee success. When Jenny was hired for a job that was a good fit, she excels. When her responsibilities were no longer a match for her strengths and interests, she did not do well. However, this does not mean she has a poor work ethic, low intelligence, or is not a team player.

5. Right Answer: D
Explanation: Benchmarking compares an organization's initiatives of outcomes to those of competing organizations or industry standards to determine efficacy and added value to the organization. The other options listed do not apply.

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