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SHRM-CP Certification Exam Questions 2023 - Part 19
1. What are the primary pros and cons of using large hob board websites?
A) They take over all HR recruiting functions but leave HR professionals out of work
B) They present a high-tech image to applicants but require too much training to implement
C) They reach a large number of applicants, but they may end up being expensive in terms of price-per-click relative to click-to-hire ratios
D) They establish the organization's online presence, but they open it up to cybersecurity threats from hackers and viruses
2. What are the results of a total remuneration survey?
A) A comparison of workers actual and desired salaries
B) A list of pay gaps within an organization
C) A groups of emplooyees who qualify for pay increases
D) A report of market data on compensation and benefits plans
3. Employees need to understand the options of an organization's benefits programs and choose their enrollment plan. What is the best way for HR to present this information to employees?
A) Give employees the options of allowing HR to enroll on their behalf because HR has a more thorough understanding of the benefits programs
B) Schedule a mandatory presentation with a detailed overview of all the benefit options so employees can make the most informed decision
C) Employe a variety of communication strategies such as email, text message, postcard, and Q&A sessions
D) Display benefits program posters around the building so people in different departments can see the same information
4. Which of the following is true about workplace accommodations?
A) Employers must take the lead in offering accommodations to employees
B) Accomodations only cover conditions under the American with disabilities act (ADA)
C) Accommodations must not place an undue burden on the employer
D) Employees need to complete legal paperwork before requesting for an accomodation
5. The events planning department is having difficulty finding a capable assistant to handle their daily administrative workload. It is an entry-level, part-time job that has normally been staffed by students or recent graduates for local colleges. However, in the past five years, the position has had a huge turnover rate, and the department director is perpetually dissatisfied with employee performance in this position. How can HR help the department overcome this problem?
A) There is a clear disparity between the directors expectations and employees performance ability; so HR should review the job description with the director and update it to reflect key skills and abilities
B) The department director is showing poor management skills, so HR should make sure this is reflected in their performance evaluation
C) Students and recent graduates lack the competency for this job, so HR should update the job qualifications to require an advanced degree and several years of experience
D) Filling the position is taking too much time, so Hr should eliminate the job and help department employees redistribute key tasks among themselves
A) They take over all HR recruiting functions but leave HR professionals out of work
B) They present a high-tech image to applicants but require too much training to implement
C) They reach a large number of applicants, but they may end up being expensive in terms of price-per-click relative to click-to-hire ratios
D) They establish the organization's online presence, but they open it up to cybersecurity threats from hackers and viruses
2. What are the results of a total remuneration survey?
A) A comparison of workers actual and desired salaries
B) A list of pay gaps within an organization
C) A groups of emplooyees who qualify for pay increases
D) A report of market data on compensation and benefits plans
3. Employees need to understand the options of an organization's benefits programs and choose their enrollment plan. What is the best way for HR to present this information to employees?
A) Give employees the options of allowing HR to enroll on their behalf because HR has a more thorough understanding of the benefits programs
B) Schedule a mandatory presentation with a detailed overview of all the benefit options so employees can make the most informed decision
C) Employe a variety of communication strategies such as email, text message, postcard, and Q&A sessions
D) Display benefits program posters around the building so people in different departments can see the same information
4. Which of the following is true about workplace accommodations?
A) Employers must take the lead in offering accommodations to employees
B) Accomodations only cover conditions under the American with disabilities act (ADA)
C) Accommodations must not place an undue burden on the employer
D) Employees need to complete legal paperwork before requesting for an accomodation
5. The events planning department is having difficulty finding a capable assistant to handle their daily administrative workload. It is an entry-level, part-time job that has normally been staffed by students or recent graduates for local colleges. However, in the past five years, the position has had a huge turnover rate, and the department director is perpetually dissatisfied with employee performance in this position. How can HR help the department overcome this problem?
A) There is a clear disparity between the directors expectations and employees performance ability; so HR should review the job description with the director and update it to reflect key skills and abilities
B) The department director is showing poor management skills, so HR should make sure this is reflected in their performance evaluation
C) Students and recent graduates lack the competency for this job, so HR should update the job qualifications to require an advanced degree and several years of experience
D) Filling the position is taking too much time, so Hr should eliminate the job and help department employees redistribute key tasks among themselves
1. Right Answer: C
Explanation: Large job sites like Monster, Indeed, Career Builder, and others help HR to reach a far larger applicant pool than other face-to-face recruiting strategies. However, the larger applicant pool also means that many more people click on job ads than will actually apply, and more will apply for jobs than will actually be hired. When devising a recruitment strategy, HR should consider the price of advertising on these sites(for example, some sites charge for job postings based on the number of visitors to the ad).
2. Right Answer: D
Explanation: A total remuneration survey helps HR to design total rewards plans for their organization that are fair and competitive based on available market data about rewards for similar jobs, industries, companies, etc.
3. Right Answer: C
Explanation: Employ a variety of communication strategies such as email, text messages, postcards, and Q&A sessions. Employee benefits such as health insurance and retirement planning are important but also complex and often difficult to understand, so it is HR's responsibility to present the essential facts that employees need to know to make decisions about their benefits. The best way to accomplish this is by using a variety of different methods that can appeal to employee's different communication styles.
4. Right Answer: C
Explanation: Employers are required to provide reasonable accommodations to employees as long as these do not place any undue burden on the employer. There is room for interpretation in the meaning of undue burden, however, generally, it refers to anything that would be cost-prohibitive or would go against the nature of the organization's work.
5. Right Answer: A
Explanation: HR needs to make sure that a capable candidate is selected for this position, and that begins with outlining the key responsibilities of the job. Job descriptions should be reviewed and updated regularly to ensure that they align with the actual skills and abilities needed to perform the essential job functions; since wrongly qualified people keep getting placed in the job, it is likely that the job description is outdated and is attracting the wrong candidates.
Explanation: Large job sites like Monster, Indeed, Career Builder, and others help HR to reach a far larger applicant pool than other face-to-face recruiting strategies. However, the larger applicant pool also means that many more people click on job ads than will actually apply, and more will apply for jobs than will actually be hired. When devising a recruitment strategy, HR should consider the price of advertising on these sites(for example, some sites charge for job postings based on the number of visitors to the ad).
2. Right Answer: D
Explanation: A total remuneration survey helps HR to design total rewards plans for their organization that are fair and competitive based on available market data about rewards for similar jobs, industries, companies, etc.
3. Right Answer: C
Explanation: Employ a variety of communication strategies such as email, text messages, postcards, and Q&A sessions. Employee benefits such as health insurance and retirement planning are important but also complex and often difficult to understand, so it is HR's responsibility to present the essential facts that employees need to know to make decisions about their benefits. The best way to accomplish this is by using a variety of different methods that can appeal to employee's different communication styles.
4. Right Answer: C
Explanation: Employers are required to provide reasonable accommodations to employees as long as these do not place any undue burden on the employer. There is room for interpretation in the meaning of undue burden, however, generally, it refers to anything that would be cost-prohibitive or would go against the nature of the organization's work.
5. Right Answer: A
Explanation: HR needs to make sure that a capable candidate is selected for this position, and that begins with outlining the key responsibilities of the job. Job descriptions should be reviewed and updated regularly to ensure that they align with the actual skills and abilities needed to perform the essential job functions; since wrongly qualified people keep getting placed in the job, it is likely that the job description is outdated and is attracting the wrong candidates.
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