1. Over the past decade, an advertising agency has steadily grown its client list in a particular foreign country, and it decided to open a satellite office in that country to more easily handle the day-to-day operation of its accounts there. Although several employees have made international business trips before, it will be the first time the organization has had a full-time presence in a foreign country. As such, the HR department is devising a strategy to prepare for expatriate employees. HR is trying to set up some learning sessions for employees who will be posted in the new satellite office. which of the following classes would be most essential to providing for workers?

A) An overview of applicable local labor laws and workplace etiquette
B) An intensive language course in becoming fluent in the native language
C) A reminder of the company's mission, vision, and values
D) A culture class on local food, music, and famous landmarks



2. The events planning department is having difficulty finding a capable assistant to handle their daily administrative workload. It is an entry-level, part-time job that has normally been staffed by students or recent graduates for local colleges. However, in the past five years, the position has had a huge turnover rate, and the department director is perpetually dissatisfied with employee performance in this position. HR has managed to successfully take care of the situation and came up with a relevant solution to this problem. After helping the department overcome this problem what can HR do next?

A) Set up new employees with a mentor and proactively identify skill gaps
B) Reduce director involvement in future hiring decisions
C) Enact a new policy to only hire temp employees for future administrative needs
D) Discontinue its participation in the local college fair and move to online-only recruiting



3. The manager of the IT department currently conducts bi-annual employee evaluations. The evaluation is filled out on a single sheet of paper. On the front of the paper, employees are scored as 'meets/does not meet expectations' on fifteen core skills and competencies. On the back of the paper, the manager writes more detailed feedback about areas in need of improvement. The paper is returned to employees within two weeks of the evaluation period. The IT manager has noticed that employees seem to have negative feelings about the evaluations. What could be done to improve employees' attitudes?

A) Focus feedback on future goals rather than past mistakes
B) Schedule evaluations for the end of the day so employees can go home afterward
C) Replace manager-led evaluations with employee-led evaluations
D) Create a competition and post-evaluation results to reward top performers and motivate lower-performing employees



4. What role should social media play in HR?

A) HR can create mandatory training sessions for all employees to incorporate social media communication into their job duties
B) HR can bring all social media functions in-house for greater consistency
C) HR can start an informational campaign warning employees that social media use is unprofessional
D) HR can use social media to promote its organizations brand as an employer



5. What does 'systems thinking' refer to?

A) Understanding of employee social organization
B) Understanding of government and other regulatory systems
C) Understanding of computer systems and other technologies
D) Understanding of how separate business units function together