1. Which of the following is the best definition of an organization's stakeholders?

A) An organizations decision-makers, including C-suite-level leaders and other managers
B) An organizations workforce and its financial network, including customers and suppliers
C) An organizations workforce and all those affected by its social, economic, and environmental impact
D) An organizations entire workforce



2. In order to free up more time for assisting with strategic objectives, the HR department of a large communications company has decided to implement new automation processes. They are currently evaluating specific functions for automating. One function under consideration is performance reviews in which department leaders and other supervisors give feedback to subordinates. However, HR is considering adopting an employee engagement app that allows real-time, anonymous feedback between employees at all levels. Which of the following is least likely to be a drawback of using this new technology?

A) Some employees might have difficulty learning how to use the system
B) It could create a channel for bullying and harassment
C) The app will prove to be expensive and cost-prohibitive compared to traditional performance evaluations
D) Some employees might feel overwhelmed by constant feedback



3. A successful American cosmetics retailer has decided to expand its business to overseas operations in a different country. Rather than building new stores in this location, they have decided to buy out a smaller, local cosmetics retailer and operate out of those stores. The company CEO wants to keep the same business space with some interior updates and would also like to retain as many of the existing employees as possible. What would be the most productive way to manage the relationships in this new workforce scenario?

A) Identify high-performing local employees and assign them to newly created leadership positions
B) Suggest that the CEO significantly decrease the number of carryover employees and instead assign more of the company's American workers overseas so they can take over operations themselves
C) Meet with local supervisors and managers to establish areas of shared goals and practices and focus on converging operations
D) While interior renovations are underway, require all local employees to undergo a multi week retraining process



4. What would be useful key performance indicators (KPI) to consider for HR benchmarking?

A) Percentage of administrative costs in HR to administrative costs in the organization
B) The ratio of total employees to HR professionals within the organization and in other comparable organizations in the industry
C) Current time-to-hire in comparison to past timelines
D) Employee retention and turnover rates in different departments



5. During a job interview, asking an applicant about their childcare arrangements might be construed as discriminatory against working parents, especially working mothers. Which of the following would be a more appropriate question to ask?

A) Do you have any commitments that will conflict with your work
B) How old are your children
C) Which is a higher priority for you: workplace or family obligations
D) Are you married or single