1. It is a new fiscal year, and an HR department is unsure of which initiatives to implement during the upcoming year. What is the first step they can take towards targetting some ideas?

A) Select the ideas the HR department feels most passionately about
B) Search online for current trends in HR initiatives
C) Conduct a needs assessment into the needs of the organization and interests of the employees
D) Ask their friends in the organization for ideas or personal interests



2. Jeremy wants to implement an HR initiative that allows department leads to swapping employees for specified amounts of time to facilitate cross-training. What sources could Jeremy share with leadership to support his case for trying this?

A) Anecdotal evidence from a friend who tried it at his company of 10 employees
B) A case study in New York Times that features a Fortune500 company that did this successfully
C) A college student's podcast that he listed to on the way to work
D) An online forum where his idea is causally referenced as something that could work



3. Joelle is a new employee at an organization. She is skilled in customer service and looks forward to managing the HR needs of her organization. At her previous organization, Joelle was expected to answer all inquiries within 24 hours. She was taught that this was the industry standard. Her current organization uses the 24-hour rule for emergencies and allows up to three business days to respond to non-urgent inquiries. What practice should Joelle follow and why?

A) 48 hours, as a middle ground
B) 24 hours for all inquiries, as per the inductry standard
C) 24 hours for all inquiries, to show her organization that she is extra committed to her work
D) 24 hours for emergencies and up to three days for other inquiries, per her current company's protocols



4. A small business owner has hired three staff members. The business owner considers herself a fair and ethical person. However, she hired one relative, her best friend from college, and one person from a job posting site who was previously unknown to her. All three employees are highly qualified, care about the business, have an exceptional work ethic, and will be cross-trained in the same functions. What is one way that the business owner can mitigate potential bias in her treatment of the employees?

A) Go out of her way to be extra supportive and kind to the employee found from the job board
B) Go out to lunch daily as a group
C) try to notice when she shows bias and stops the behavior whenever she catches herself
D) Pay each employee the same salary and ensure that each performs the same percentage of various business tasks



5. In a healthcare organization, which of the following might constitute as a KPI during an established fiscal period?

A) Revenue cycle
B) The number of uninsured patients
C) Reimbursed payments
D) Number of doctors on staff