SHRM Exam Prep - The Common Trap Candidates Fall Into
Sun, 09 Aug 2026
Inspirational journeys
Follow the stories of academics and their research expeditions
SHRM-CP Certification Exam Questions 2023 - Part 37
1. Which is the following is a characteristic of labor or trade unions?
A) Unions generally operate in similar fashions globally
B) Unions tend to have a combative relationship with management
C) Employee expectations of unions vary by country
D) All adhere to the ILO core standards
2. HR wants to encourage the number of innovative ideas submitted by employees throughout the year. Which of the following employee relations strategies work best to achieve increased employee participation?
A) List the names of people with the most innovative ideas on the company intranet
B) Recognize employees with the most innovative ideas at their department's staff meeting
C) Recognize employees with an incentive who submitted innovative ideas that the company has decided to implement at the annual all-hands meeting
D) List the names of employees with the most innovative ideas in the company newsletter
3. What is the best approach to union avoidance?
A) Aggressively combat union-organized tactics
B) Increase salaries in the most disgruntled department
C) Maintain a sustainable workplace
D) Provide supervisors with union-avoidance best practices
4. During a weekly board meeting at a management consulting firm, executives discuss a change to their service delivery model to be more responsive to their clientele. The R&D lead says that she is willing to end direct contact with the client but feels uneasy about the sales department being able to articulate the needs of the client to her division. The sales lead acknowledges her concern but reassures his team has taken the time to learn the product line and can share information to the client and R&D that will only improve communication and increase the bottom line. Which phase of the negotiation process are the executives actively engaged in?
A) Concessions
B) Information exchange
C) Relationship building
D) Agreement
5. Which of the following describes a social network that a company might use to engage their clients or other people who are seeking answers to a variety of questions?
A) Professional
B) Informational
C) Training and development
D) Academic
A) Unions generally operate in similar fashions globally
B) Unions tend to have a combative relationship with management
C) Employee expectations of unions vary by country
D) All adhere to the ILO core standards
2. HR wants to encourage the number of innovative ideas submitted by employees throughout the year. Which of the following employee relations strategies work best to achieve increased employee participation?
A) List the names of people with the most innovative ideas on the company intranet
B) Recognize employees with the most innovative ideas at their department's staff meeting
C) Recognize employees with an incentive who submitted innovative ideas that the company has decided to implement at the annual all-hands meeting
D) List the names of employees with the most innovative ideas in the company newsletter
3. What is the best approach to union avoidance?
A) Aggressively combat union-organized tactics
B) Increase salaries in the most disgruntled department
C) Maintain a sustainable workplace
D) Provide supervisors with union-avoidance best practices
4. During a weekly board meeting at a management consulting firm, executives discuss a change to their service delivery model to be more responsive to their clientele. The R&D lead says that she is willing to end direct contact with the client but feels uneasy about the sales department being able to articulate the needs of the client to her division. The sales lead acknowledges her concern but reassures his team has taken the time to learn the product line and can share information to the client and R&D that will only improve communication and increase the bottom line. Which phase of the negotiation process are the executives actively engaged in?
A) Concessions
B) Information exchange
C) Relationship building
D) Agreement
5. Which of the following describes a social network that a company might use to engage their clients or other people who are seeking answers to a variety of questions?
A) Professional
B) Informational
C) Training and development
D) Academic
1. Right Answer: C
Explanation: Employee expectations of their unions vary greatly by country. Unions are structured differently by country. For example, in some countries, a union may be run by a corporation or may be associated with certain political parties., whereas in the United States unions run by a company are illegal, and the union support of a particular party is controversial. These types of influences affect an employee's relationship with the union.
2. Right Answer: C
Explanation: The most effective way to generate more participation in this program would be to recognize the employees in a public forum, preferably with an incentive that they find valuable (in other words, money, PTO).
3. Right Answer: C
Explanation: The best union avoidance tactic is to remove the impetus for employees wanting to organize. A sustainable workplace is one where employees display a reasonable degree of employee satisfaction concerning wages, continuous improvement opportunities, communication, and other factors. If employees are generally satisfied with their work environment and believe they are treated fairly, it is unlikely that they will entertain the formation of a union.
4. Right Answer: B
Explanation: There are six phases in the negotiation process. HR professionals must have the ability to guide other executives through the process to reach the point of agreement. The phase in which all parties are explaining their positions so that there is a better understanding of needs with the goal of taking a balanced approach to reach some resolution is called information exchange. This is the third phase of the negotiation process.
5. Right Answer: B
Explanation: A social network categorized as informational is one that is used to provide information to clients and other people seeking information about a company.
Explanation: Employee expectations of their unions vary greatly by country. Unions are structured differently by country. For example, in some countries, a union may be run by a corporation or may be associated with certain political parties., whereas in the United States unions run by a company are illegal, and the union support of a particular party is controversial. These types of influences affect an employee's relationship with the union.
2. Right Answer: C
Explanation: The most effective way to generate more participation in this program would be to recognize the employees in a public forum, preferably with an incentive that they find valuable (in other words, money, PTO).
3. Right Answer: C
Explanation: The best union avoidance tactic is to remove the impetus for employees wanting to organize. A sustainable workplace is one where employees display a reasonable degree of employee satisfaction concerning wages, continuous improvement opportunities, communication, and other factors. If employees are generally satisfied with their work environment and believe they are treated fairly, it is unlikely that they will entertain the formation of a union.
4. Right Answer: B
Explanation: There are six phases in the negotiation process. HR professionals must have the ability to guide other executives through the process to reach the point of agreement. The phase in which all parties are explaining their positions so that there is a better understanding of needs with the goal of taking a balanced approach to reach some resolution is called information exchange. This is the third phase of the negotiation process.
5. Right Answer: B
Explanation: A social network categorized as informational is one that is used to provide information to clients and other people seeking information about a company.
80% DISCOUNT: SHRM-CP - 18 PRACTICE EXAMS 1000+ QUESTIONS
Tags:
shrm shrmcp shrm-scp shrmscp shrm-cp Human resource management Organizational behavior Talent acquisition Performance management Compensation and benefits Employee relations Training and development Diversity and inclusion Legal and ethical considerations HR metrics and analytics Strategic planning Change management HR technology Workforce planning Labor relations Employment law Recruitment and selection Career development0 Comments
Categories
Recent posts
The SHRM Exam Is Not a Memorization Test
Sat, 04 Jul 2026
SHRM-CP Exam β Last-Minute Tips & Encouragement
Tue, 05 May 2026
Leave a comment