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SHRM-CP Certification Exam Questions 2023 - Part 49
1. What does the sustainability concept of a Tripple bottom line stand for?
A) Social and community outreach
B) 'Full-cost accounting' including economics, environmental, and social factors
C) The cost of producing a product or service compared to the income from selling the product or service
D) A traditional corporate profit-and-loss statement
2. What is the emotion needed in an organization that involves moving from self-awareness to awareness and acceptance of the importance and legitimacy of emotions in others called?
A) Motivation
B) Social skills
C) Self-awareness
D) Empathy
3. What is the business management tool that focuses on 4 key areas; financial results, customer results, internal business processes, and learning and innovation called?
A) Total quality management
B) Balanced scorecard
C) Management by objectives
D) Six sigma
4. What is the International Organization for Standardization (ISO) definition of risk?
A) Action is taken to manage a risk
B) Having an adverse effect
C) Coordinated activities to direct and control an organization with regards to risk
D) The effects of uncertainty on objectives
5. Which of the following performance measures includes metrics in the areas of financial performance, customer satisfaction, the efficiency of internal business processes, and company learning and growth?
A) Lean Six Sigma
B) Benchmarking
C) Balanced scorecard
D) HR audit
A) Social and community outreach
B) 'Full-cost accounting' including economics, environmental, and social factors
C) The cost of producing a product or service compared to the income from selling the product or service
D) A traditional corporate profit-and-loss statement
2. What is the emotion needed in an organization that involves moving from self-awareness to awareness and acceptance of the importance and legitimacy of emotions in others called?
A) Motivation
B) Social skills
C) Self-awareness
D) Empathy
3. What is the business management tool that focuses on 4 key areas; financial results, customer results, internal business processes, and learning and innovation called?
A) Total quality management
B) Balanced scorecard
C) Management by objectives
D) Six sigma
4. What is the International Organization for Standardization (ISO) definition of risk?
A) Action is taken to manage a risk
B) Having an adverse effect
C) Coordinated activities to direct and control an organization with regards to risk
D) The effects of uncertainty on objectives
5. Which of the following performance measures includes metrics in the areas of financial performance, customer satisfaction, the efficiency of internal business processes, and company learning and growth?
A) Lean Six Sigma
B) Benchmarking
C) Balanced scorecard
D) HR audit
1. Right Answer: B
Explanation: The Tripple bottom line concept provides a broad review of the kind of factors (economic, environmental, and social) measurable for sustainability.
2. Right Answer: D
Explanation: Empathy involves moving from self-awareness to awareness and acceptance of the importance and urgency of emotions in others.
3. Right Answer: B
Explanation: The balanced scorecard is the management tool that ties the outcomes of each department into one measurement system. It tracks information in 4 key areas as detailed in the question.
4. Right Answer: D
Explanation: The International Organization for Standardization defines risk as to the effects of uncertainty on objectives.
5. Right Answer: C
Explanation: A balanced scorecard is a strategic management system. It may include both nonfinancial measurements and traditional financial metrics. It is used to provide a concise picture of the organization's overall performance and includes performance metrics from four perspectives; financial, customers, learning/growth, and internal business processes.
Explanation: The Tripple bottom line concept provides a broad review of the kind of factors (economic, environmental, and social) measurable for sustainability.
2. Right Answer: D
Explanation: Empathy involves moving from self-awareness to awareness and acceptance of the importance and urgency of emotions in others.
3. Right Answer: B
Explanation: The balanced scorecard is the management tool that ties the outcomes of each department into one measurement system. It tracks information in 4 key areas as detailed in the question.
4. Right Answer: D
Explanation: The International Organization for Standardization defines risk as to the effects of uncertainty on objectives.
5. Right Answer: C
Explanation: A balanced scorecard is a strategic management system. It may include both nonfinancial measurements and traditional financial metrics. It is used to provide a concise picture of the organization's overall performance and includes performance metrics from four perspectives; financial, customers, learning/growth, and internal business processes.
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