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SHRM-CP Certification Exam Questions 2023 - Part 50
1. Which of the following best describes HR's role in organizational development?
A) Organize team-building activities for the executive team
B) Serve as a change agent
C) Administer changes in benefits plan
D) Craft employee communication
2. True behavioral engagement is considered to be when employees:
A) Appear engaged
B) Work longer hours
C) Actively support local community activities
D) Think and feel engaged
3. As the HR manager of a large manufacturing facility in the US, your workers' health and safety are one of the company's priorities. Last week, you reported an incident rate of 7 accidents per 100 employees to the Occupational Safety and Health Administration (OSHA). When you compared these numbers to last year, you found the number had significantly increased, as it was 2 accidents per 100 employees. What should be your first step?
A) Schedule a meeting with the operations manager to discuss the concern
B) Contact OSHA to learn best practices before meeting with the operations manager
C) Develop a training program and address the specific safety issues
D) Look back over ten years of accident reports to find trends
4. What term best describes a situation in which an employee is given additional tasks to accomplish in the same job?
A) Job enlargement
B) Job enrighment
C) Apprenticeship
D) Job engagement
5. Which of the following four layers of diversity is described as 'the results of like experiences and choices'?
A) Organizational dimensions
B) Internal Dimensions
C) Personality
D) External dimensions
A) Organize team-building activities for the executive team
B) Serve as a change agent
C) Administer changes in benefits plan
D) Craft employee communication
2. True behavioral engagement is considered to be when employees:
A) Appear engaged
B) Work longer hours
C) Actively support local community activities
D) Think and feel engaged
3. As the HR manager of a large manufacturing facility in the US, your workers' health and safety are one of the company's priorities. Last week, you reported an incident rate of 7 accidents per 100 employees to the Occupational Safety and Health Administration (OSHA). When you compared these numbers to last year, you found the number had significantly increased, as it was 2 accidents per 100 employees. What should be your first step?
A) Schedule a meeting with the operations manager to discuss the concern
B) Contact OSHA to learn best practices before meeting with the operations manager
C) Develop a training program and address the specific safety issues
D) Look back over ten years of accident reports to find trends
4. What term best describes a situation in which an employee is given additional tasks to accomplish in the same job?
A) Job enlargement
B) Job enrighment
C) Apprenticeship
D) Job engagement
5. Which of the following four layers of diversity is described as 'the results of like experiences and choices'?
A) Organizational dimensions
B) Internal Dimensions
C) Personality
D) External dimensions
1. Right Answer: B
Explanation: HR's role in any OED initiative is to serve as a change agent. This may include crafting employee communications and determining the mode, method, and timing of such communications.
2. Right Answer: D
Explanation: Employee engagement is a broad concept of employee satisfaction that leads to behaviors that positively influence business-level performance.
3. Right Answer: A
Explanation: The first step is to meet with the operations manager to bring this to his attention and listen to the manager's perspective.Look back over ten years of accident reports to find trends is not correct because the current issue may not be the same as the previous years. It is too early to conduct training without gaining buy-in and support from the manager for this solution. Contacting OSHA is not appropriate because an unsafe workplace could result in fines from OSHA.
4. Right Answer: A
Explanation: Job enlargement: a situation in which an employee is given additional tasks to accomplish in the same job.
5. Right Answer: D
Explanation: External dimensions describe the results of life experiences and choices. They include location, income, personal habits, education, and other similar external dimensions.
Explanation: HR's role in any OED initiative is to serve as a change agent. This may include crafting employee communications and determining the mode, method, and timing of such communications.
2. Right Answer: D
Explanation: Employee engagement is a broad concept of employee satisfaction that leads to behaviors that positively influence business-level performance.
3. Right Answer: A
Explanation: The first step is to meet with the operations manager to bring this to his attention and listen to the manager's perspective.Look back over ten years of accident reports to find trends is not correct because the current issue may not be the same as the previous years. It is too early to conduct training without gaining buy-in and support from the manager for this solution. Contacting OSHA is not appropriate because an unsafe workplace could result in fines from OSHA.
4. Right Answer: A
Explanation: Job enlargement: a situation in which an employee is given additional tasks to accomplish in the same job.
5. Right Answer: D
Explanation: External dimensions describe the results of life experiences and choices. They include location, income, personal habits, education, and other similar external dimensions.
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