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SHRM-CP Certification Exam Questions 2023 - Part 53
1. Which of the following performance appraisal methods involves the employee defining what they intend to accomplish during the performance review period?
A) Field review
B) Essay
C) Management by objectves (MBO)
D) Critical incident
2. Which group has authority over unfair labor practices for federal employees in the United States?
A) National Relations Labor Board
B) National Arbitration Board
C) Federal Labor Board
D) Federal Labor Relations Authority
3. Which profitability term is applicable to the percentage of total sales revenue after incurring the direct costs of producing goods and services?
A) Gross margin
B) Return on investment
C) Profit margin
D) Earning per share
4. Is it possible for employment policies (as laid out in the employee handbook) to take precedence over union contracts?
A) It is up to the manager of the unit involved to determine which will be applied in a given situation
B) Whenever there are different provisions in a union contract and employer policy, the differences must be arbitrated to resolution
C) If a conflict arises, then the policy will always prevail
D) If there is a conflict between the union contract and the employer's policies, the contract will always win
5. Which of the following is a non-financial reward designed to increase employee engagement?
A) Pay differential
B) A gift card awarded for sustained high performance
C) Promotion
D) Participation on a project team organized to develop a new operating system
A) Field review
B) Essay
C) Management by objectves (MBO)
D) Critical incident
2. Which group has authority over unfair labor practices for federal employees in the United States?
A) National Relations Labor Board
B) National Arbitration Board
C) Federal Labor Board
D) Federal Labor Relations Authority
3. Which profitability term is applicable to the percentage of total sales revenue after incurring the direct costs of producing goods and services?
A) Gross margin
B) Return on investment
C) Profit margin
D) Earning per share
4. Is it possible for employment policies (as laid out in the employee handbook) to take precedence over union contracts?
A) It is up to the manager of the unit involved to determine which will be applied in a given situation
B) Whenever there are different provisions in a union contract and employer policy, the differences must be arbitrated to resolution
C) If a conflict arises, then the policy will always prevail
D) If there is a conflict between the union contract and the employer's policies, the contract will always win
5. Which of the following is a non-financial reward designed to increase employee engagement?
A) Pay differential
B) A gift card awarded for sustained high performance
C) Promotion
D) Participation on a project team organized to develop a new operating system
1. Right Answer: C
Explanation: Management by objectives (MBO) is a type of performance appraisal where the employee sets objectives for themselves that are aligned to the company strategy. The objectives must be measurable.
2. Right Answer: D
Explanation: The Federal Labor Relations Authority is an independent agency of the United States government that governs labor relations between the federal government and its employees.
3. Right Answer: A
Explanation: Gross margin is defined as the percentage of total sales revenue after incurring the direct costs of producing goods and services. The other options A, B, and C are incorrect.Earnings per share is the profitability ratio used by equity holders as a standard expression of earning.Return on Investment (ROI) is a performance measure used to evaluate the efficiency of an investment or compare the efficiency of a number of different investments.Profit margin is the profitability after all expenses have been deducted and are expressed as a percentage of revenue.
4. Right Answer: D
Explanation: If there is a conflict between the union contract and the employer's policies, the union contract will always prevail.
5. Right Answer: D
Explanation: Project team participation is an example of non-financial reward that increases involvement in a workplace activity, which serves to help build the employees competence.
Explanation: Management by objectives (MBO) is a type of performance appraisal where the employee sets objectives for themselves that are aligned to the company strategy. The objectives must be measurable.
2. Right Answer: D
Explanation: The Federal Labor Relations Authority is an independent agency of the United States government that governs labor relations between the federal government and its employees.
3. Right Answer: A
Explanation: Gross margin is defined as the percentage of total sales revenue after incurring the direct costs of producing goods and services. The other options A, B, and C are incorrect.Earnings per share is the profitability ratio used by equity holders as a standard expression of earning.Return on Investment (ROI) is a performance measure used to evaluate the efficiency of an investment or compare the efficiency of a number of different investments.Profit margin is the profitability after all expenses have been deducted and are expressed as a percentage of revenue.
4. Right Answer: D
Explanation: If there is a conflict between the union contract and the employer's policies, the union contract will always prevail.
5. Right Answer: D
Explanation: Project team participation is an example of non-financial reward that increases involvement in a workplace activity, which serves to help build the employees competence.
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