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SHRM-CP Certification Exam Questions 2023 - Part 7
1. What is one way an organization can provide benefits that cater to a diverse talent pool?
A) Provide higher salaries to underrepresented groups
B) Ignore benefits that deal with the employees personal life, such as family benefits
C) Provide different benefit options based on employee background and interests
D) Provide progressive options like benefits for same-sex partners or paternity leave
2. When reviewing data or published studies, what constitutes as 'recent' data colelction or study?
A) Data collection or study publication that occurred within the past five years
B) Data collection or study publication that occurred within the past four years
C) Data collection or study publication that occurred within the past two years
D) Data collection or study publication that occurred within the past three years
3. Maryam writes a message to her team leader to ask a question about a project. The team leader answers back with one sentence that seems terse to Maryam. What should Maryam do in this situation?
A) Feel angry that the team leader did not think to add a greeting, closure, or other kind words in his reply
B) Assume the team leader is upset that Maryam asked a dumb question
C) Assume the team leader is busy and just answered as quickly as possible
D) Assume nothing, and ask the team leader about the brevity of the message when possible
4. Mina is conducting a professional development satisfaction survey. She needs to survey 75% of her organization, which has over 3,000 employees. What is the best way for her to collect detailed data from this many people?
A) Face to Face interviews
B) Paper survey
C) Online survey
D) A series of focus groups
5. Karen is an employee in an organization's finance department who has been feeling burned out at work. She sets up a meeting with Rita, an HR employee, to discuss this issue. When Karen arrives, Rita notices that Karen looks tired and defeated. As Karen shares her issues, Rita shows empathy and observes Karen's body language. When Karen is finished speaking, Rita shares her perception of Karen's concerns and asks if she is understanding correctly. What is Rita practicing in her conversation with Karen?
A) Active listening
B) Fiendly listening
C) Conscious listening
D) Passive listening
A) Provide higher salaries to underrepresented groups
B) Ignore benefits that deal with the employees personal life, such as family benefits
C) Provide different benefit options based on employee background and interests
D) Provide progressive options like benefits for same-sex partners or paternity leave
2. When reviewing data or published studies, what constitutes as 'recent' data colelction or study?
A) Data collection or study publication that occurred within the past five years
B) Data collection or study publication that occurred within the past four years
C) Data collection or study publication that occurred within the past two years
D) Data collection or study publication that occurred within the past three years
3. Maryam writes a message to her team leader to ask a question about a project. The team leader answers back with one sentence that seems terse to Maryam. What should Maryam do in this situation?
A) Feel angry that the team leader did not think to add a greeting, closure, or other kind words in his reply
B) Assume the team leader is upset that Maryam asked a dumb question
C) Assume the team leader is busy and just answered as quickly as possible
D) Assume nothing, and ask the team leader about the brevity of the message when possible
4. Mina is conducting a professional development satisfaction survey. She needs to survey 75% of her organization, which has over 3,000 employees. What is the best way for her to collect detailed data from this many people?
A) Face to Face interviews
B) Paper survey
C) Online survey
D) A series of focus groups
5. Karen is an employee in an organization's finance department who has been feeling burned out at work. She sets up a meeting with Rita, an HR employee, to discuss this issue. When Karen arrives, Rita notices that Karen looks tired and defeated. As Karen shares her issues, Rita shows empathy and observes Karen's body language. When Karen is finished speaking, Rita shares her perception of Karen's concerns and asks if she is understanding correctly. What is Rita practicing in her conversation with Karen?
A) Active listening
B) Fiendly listening
C) Conscious listening
D) Passive listening
1. Right Answer: D
Explanation: organizations that constantly rank high in diverse and inclusive business practices often base business decisions on the personal needs of employees, such as offering spouse and dependant benefits to same-sex partners, and offering paternity leave in addition to maternity leave
2. Right Answer: D
Explanation: Ideally, when referencing sources to drive decision-making, HR professionals should only use studies that took place within the past three years. Since innovation occurs quickly and best practices are susceptible to change, literature older than this may be obsolete.
3. Right Answer: D
Explanation: HR professionals should not make any assumptions behind communications. They can make educated guesses to provide context, but if they truly cannot be objective in their reasoning, they should solicit more information from the person with whom they are communicating.
4. Right Answer: C
Explanation: Online surveys can be quickly distributed to a large group of people, can collect any type of information the researcher needs, and do have paper waste. However, since surveys can have low completion rates, mina may need to send regular follow-up reminders or ask leadership to make the survey required to reach her completion goal.
5. Right Answer: A
Explanation: Active listening engages all of the listener's senses to communicate with the speaker, and also asks for confirmation from the speaker to ensure communication is perceived correctly.
Explanation: organizations that constantly rank high in diverse and inclusive business practices often base business decisions on the personal needs of employees, such as offering spouse and dependant benefits to same-sex partners, and offering paternity leave in addition to maternity leave
2. Right Answer: D
Explanation: Ideally, when referencing sources to drive decision-making, HR professionals should only use studies that took place within the past three years. Since innovation occurs quickly and best practices are susceptible to change, literature older than this may be obsolete.
3. Right Answer: D
Explanation: HR professionals should not make any assumptions behind communications. They can make educated guesses to provide context, but if they truly cannot be objective in their reasoning, they should solicit more information from the person with whom they are communicating.
4. Right Answer: C
Explanation: Online surveys can be quickly distributed to a large group of people, can collect any type of information the researcher needs, and do have paper waste. However, since surveys can have low completion rates, mina may need to send regular follow-up reminders or ask leadership to make the survey required to reach her completion goal.
5. Right Answer: A
Explanation: Active listening engages all of the listener's senses to communicate with the speaker, and also asks for confirmation from the speaker to ensure communication is perceived correctly.
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