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SHRM-CP Certification Exam Questions 2023 - Part 9
1. What factors does a PESTLE analysis take into consideration?
A) People, projects, and payments within an organization
B) Political, economic, social, technological, legal, and environmental trends that influence the organization
C) The most proximal direct competitor
D) People, engagement, sustainability, time, limitations, and expectations concerning a specific project
2. Which reputable approach encourages producing the most value from the least resources?
A) Six Sigma
B) Lean
C) Minimalist
D) Sustainability
3. During new hire orientation, Joe wants to illustrate the company culture to new employees. What are some things he could share with them to show the organization's culture?
A) Share his personal career story, beginning from choosing a major in college
B) Share the new equipment will be delivered at the end of the month, and that he will follow up with each employee on assignment
C) Share what makes the organization different from others in the same field
D) Share that employees can choose to work remotely one day per week and that the last Friday of each month is used to celebrate an employee's personal heritage
4. Self Awareness, social awareness, relationship management, and self-management are components of which of the following?
A) New hire training
B) Intellectual quotient
C) Emotional Intelligence
D) Company lunch and learn trainings
5. Larry manages three HR employees. Jane is in charge of compensation and benefits tasks, Ira is in charge of risk management tasks, and Samir is in charge of recruitment and hiring. Samir has an illness that takes him out of office for six weeks and during this time all recruitment and hiring practices freeze. This majorly impacts two other departments who were eagerly waiting on new employees to begin. How could this situation have best been prevented?
A) Samir should have worked remotely to handle the candidates needed by the other two departments
B) Larry should have filled in for Samir's role for the entire duration of his absence
C) Ira should have analyzed Samir's workday operations to see if anything at work caused his illness
D) Larry should have cross-trained his three employees to fill in for each other should emergencies arise.
A) People, projects, and payments within an organization
B) Political, economic, social, technological, legal, and environmental trends that influence the organization
C) The most proximal direct competitor
D) People, engagement, sustainability, time, limitations, and expectations concerning a specific project
2. Which reputable approach encourages producing the most value from the least resources?
A) Six Sigma
B) Lean
C) Minimalist
D) Sustainability
3. During new hire orientation, Joe wants to illustrate the company culture to new employees. What are some things he could share with them to show the organization's culture?
A) Share his personal career story, beginning from choosing a major in college
B) Share the new equipment will be delivered at the end of the month, and that he will follow up with each employee on assignment
C) Share what makes the organization different from others in the same field
D) Share that employees can choose to work remotely one day per week and that the last Friday of each month is used to celebrate an employee's personal heritage
4. Self Awareness, social awareness, relationship management, and self-management are components of which of the following?
A) New hire training
B) Intellectual quotient
C) Emotional Intelligence
D) Company lunch and learn trainings
5. Larry manages three HR employees. Jane is in charge of compensation and benefits tasks, Ira is in charge of risk management tasks, and Samir is in charge of recruitment and hiring. Samir has an illness that takes him out of office for six weeks and during this time all recruitment and hiring practices freeze. This majorly impacts two other departments who were eagerly waiting on new employees to begin. How could this situation have best been prevented?
A) Samir should have worked remotely to handle the candidates needed by the other two departments
B) Larry should have filled in for Samir's role for the entire duration of his absence
C) Ira should have analyzed Samir's workday operations to see if anything at work caused his illness
D) Larry should have cross-trained his three employees to fill in for each other should emergencies arise.
1. Right Answer: B
Explanation: The acronym in Pestle stands for political, economic, social, technological, legal, and environmental. This refers to categorized trends that influence the organization and can be used to anticipate potential opportunities and risks in a variety of areas.
2. Right Answer: B
Explanation: A Lean method is an approach that originated in manufacturing but is now present in almost all aspects of business across a span of industries. It aims to maximize output from the least amount of input without sacrificing safety or quality. It can be used in conjunction with Six Sigma but is an independent approach.
3. Right Answer: D
Explanation: These behaviors describe the attitudes, beliefs, and values that dictate the company's workdays. The other options are relevant to job duties or could be ways to connect with employees but do not reflect the overall company culture.
4. Right Answer: C
Explanation: Emotional intelligence refers to a person's capacity for positive human interaction and requires awareness of self, others, relationships, and surroundings. Higher emotional intelligence is associated with better communication and relationships.
5. Right Answer: D
Explanation: Larry should have cross-trained his employees to fill in for one another in the case of emergencies. This allows normal business operations to continue, rather than halt, if an employee is absent. Samir should not have to work remotely when ill, and as a team leader, Larry should not be expected to step in and fulfill Samir's entire full-time job. Analyzing Samir's workday for causes of the ill is unnecessary unless Samir requests it.
Explanation: The acronym in Pestle stands for political, economic, social, technological, legal, and environmental. This refers to categorized trends that influence the organization and can be used to anticipate potential opportunities and risks in a variety of areas.
2. Right Answer: B
Explanation: A Lean method is an approach that originated in manufacturing but is now present in almost all aspects of business across a span of industries. It aims to maximize output from the least amount of input without sacrificing safety or quality. It can be used in conjunction with Six Sigma but is an independent approach.
3. Right Answer: D
Explanation: These behaviors describe the attitudes, beliefs, and values that dictate the company's workdays. The other options are relevant to job duties or could be ways to connect with employees but do not reflect the overall company culture.
4. Right Answer: C
Explanation: Emotional intelligence refers to a person's capacity for positive human interaction and requires awareness of self, others, relationships, and surroundings. Higher emotional intelligence is associated with better communication and relationships.
5. Right Answer: D
Explanation: Larry should have cross-trained his employees to fill in for one another in the case of emergencies. This allows normal business operations to continue, rather than halt, if an employee is absent. Samir should not have to work remotely when ill, and as a team leader, Larry should not be expected to step in and fulfill Samir's entire full-time job. Analyzing Samir's workday for causes of the ill is unnecessary unless Samir requests it.
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