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SPHRI Certification Exam Questions 2023 - Day 50

Jenny Clarke

Sun, 26 Jan 2025

1. Which of the following is NOT an action performed during the needs analysis stage of the change management process?

A) Procedural
B) Understanding how organization's policies can adapt to certain country's cultural environment.
C) Discussing alternative plans and gauging reactions
D) History of customer complaints.



2. Which of the following staffing strategies will work best in the situation when a new orders exceed existed capacity, while must maintain its current production?

A) Eliminating coinsurance payments
B) Assess performance and management
C) Require present workers to work overtime
D) New products and services being deployed as part of the organization's competitive strategy.



3. The new product is successful in the marketplace; however, the company's competitors take note of the new product and begin to incorporate similar features into their products. The biggest challenge for the company now is to:

A) Determine the direction the product will take in the future
B) illustrating what they can do to help meet the business units' needs
C) Evaluating the success of the change management process
D) To identify the positive things done to achieve the 95% rating



4. During which of the following stages of the organizational life cycle would a company focus on controlling labor costs and improving productivity?

A) liquidity
B) Mentoring
C) maturity
D) Assessments



5. Which of the following would NOT impact the effectiveness of the transfer of training?

A) Government regulations and labor unions
B) Can be costly and result in higher pay rates
C) Run chart
D) Lack of aptitude



1. Right Answer: C
Explanation:

2. Right Answer: C
Explanation:

3. Right Answer: A
Explanation:

4. Right Answer: C
Explanation:

5. Right Answer: D
Explanation:

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